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Downtime

App is unavailable

Feb 27 at 04:56am HST
Affected services
go.smartrmail.com - App

Resolved
Feb 27 at 04:22pm HST

A few more performance fixes were deployed and the system is now fully recovered.

Updated
Feb 27 at 08:09am HST

Maintenance on the DB has been finalized and the system is catching up on the backlog. Some features may not be available or data might be delayed until the system fully recovers. We'll continue to monitor and provide updates until the system is fully operational.

Created
Feb 27 at 04:56am HST

The app is unavailable due to an issue with our primary database. We're adding more capacity to accommodate the increased load over the past few days. We have no indication of any data loss.