Incidents reported on status page for SmartrMail https://status.smartrmail.com/ https://d1lppblt9t2x15.cloudfront.net/logos/28497deb4404e6319f1d4f473762b92a.png https://status.smartrmail.com/ en https://status.smartrmail.com/incident/207868 Tue, 16 May 2023 00:02:00 -0000 https://status.smartrmail.com/incident/207868#f25797eb3378d6002d628a29fbea440844a3263b2d6782f4e4bb9c4141c1e764 We're currently updating all subscribers linked to Shopify stores with their correct email marketing consent status. https://status.smartrmail.com/incident/186415 Sun, 19 Mar 2023 17:46:57 -0000 https://status.smartrmail.com/incident/186415#84a996b3b2bde8306eee2e34852d884675d2f1ded9096d28aff834a1d2b214d2 Maintenance completed https://status.smartrmail.com/incident/186415 Sat, 18 Mar 2023 18:00:00 -0000 https://status.smartrmail.com/incident/186415#003252cce998e1db35debe8d28e2f78e1bd63226dbea2895ecdeb790a5fdf689 We are currently performing scheduled maintenance on our server infrastructure. During this time, our services may be temporarily unavailable. We apologize for any inconvenience this may cause. Maintenance Window: March 18th at 8am ET Expected Downtime: 12-24 hours For your convenience, here are the start times in a few different time zones: Pacific Time: March 18th at 5am PT London Time: March 18th at 12pm GMT Australia Time: March 19th at 12am AEDT Thank you for your patience and understanding. We will work diligently to complete the maintenance as quickly as possible and get our services back up and running smoothly. https://status.smartrmail.com/incident/186415 Sat, 18 Mar 2023 18:00:00 -0000 https://status.smartrmail.com/incident/186415#003252cce998e1db35debe8d28e2f78e1bd63226dbea2895ecdeb790a5fdf689 We are currently performing scheduled maintenance on our server infrastructure. During this time, our services may be temporarily unavailable. We apologize for any inconvenience this may cause. Maintenance Window: March 18th at 8am ET Expected Downtime: 12-24 hours For your convenience, here are the start times in a few different time zones: Pacific Time: March 18th at 5am PT London Time: March 18th at 12pm GMT Australia Time: March 19th at 12am AEDT Thank you for your patience and understanding. We will work diligently to complete the maintenance as quickly as possible and get our services back up and running smoothly. https://status.smartrmail.com/incident/186415 Sat, 18 Mar 2023 18:00:00 -0000 https://status.smartrmail.com/incident/186415#003252cce998e1db35debe8d28e2f78e1bd63226dbea2895ecdeb790a5fdf689 We are currently performing scheduled maintenance on our server infrastructure. During this time, our services may be temporarily unavailable. We apologize for any inconvenience this may cause. Maintenance Window: March 18th at 8am ET Expected Downtime: 12-24 hours For your convenience, here are the start times in a few different time zones: Pacific Time: March 18th at 5am PT London Time: March 18th at 12pm GMT Australia Time: March 19th at 12am AEDT Thank you for your patience and understanding. We will work diligently to complete the maintenance as quickly as possible and get our services back up and running smoothly. https://status.smartrmail.com/incident/186415 Sat, 18 Mar 2023 18:00:00 -0000 https://status.smartrmail.com/incident/186415#003252cce998e1db35debe8d28e2f78e1bd63226dbea2895ecdeb790a5fdf689 We are currently performing scheduled maintenance on our server infrastructure. During this time, our services may be temporarily unavailable. We apologize for any inconvenience this may cause. Maintenance Window: March 18th at 8am ET Expected Downtime: 12-24 hours For your convenience, here are the start times in a few different time zones: Pacific Time: March 18th at 5am PT London Time: March 18th at 12pm GMT Australia Time: March 19th at 12am AEDT Thank you for your patience and understanding. We will work diligently to complete the maintenance as quickly as possible and get our services back up and running smoothly. https://status.smartrmail.com/incident/186415 Sat, 18 Mar 2023 18:00:00 -0000 https://status.smartrmail.com/incident/186415#003252cce998e1db35debe8d28e2f78e1bd63226dbea2895ecdeb790a5fdf689 We are currently performing scheduled maintenance on our server infrastructure. During this time, our services may be temporarily unavailable. We apologize for any inconvenience this may cause. Maintenance Window: March 18th at 8am ET Expected Downtime: 12-24 hours For your convenience, here are the start times in a few different time zones: Pacific Time: March 18th at 5am PT London Time: March 18th at 12pm GMT Australia Time: March 19th at 12am AEDT Thank you for your patience and understanding. We will work diligently to complete the maintenance as quickly as possible and get our services back up and running smoothly. https://status.smartrmail.com/incident/179596 Tue, 28 Feb 2023 02:22:00 -0000 https://status.smartrmail.com/incident/179596#ece859e7607527318539e1c7c0117f38d56005c21c6d8fc4c32f14c89cb6b67c A few more performance fixes were deployed and the system is now fully recovered. https://status.smartrmail.com/incident/179596 Mon, 27 Feb 2023 18:09:00 -0000 https://status.smartrmail.com/incident/179596#8287b49bb8c040c6f034f2535f42721ea16888304d2e56652e7af8f858b7243e Maintenance on the DB has been finalized and the system is catching up on the backlog. Some features may not be available or data might be delayed until the system fully recovers. We'll continue to monitor and provide updates until the system is fully operational. https://status.smartrmail.com/incident/179596 Mon, 27 Feb 2023 14:56:00 -0000 https://status.smartrmail.com/incident/179596#5091544b8b5c1481d5f75bf499def3992154f1d5e4f680a1e877422ba213ae3e The app is unavailable due to an issue with our primary database. We're adding more capacity to accommodate the increased load over the past few days. We have no indication of any data loss.